Diagnostic info

This guide explains how to share diagnostic information with our support team to help troubleshoot issues you may encounter.

Understanding Diagnostic Info

Diagnostic data includes technical information about your setup:

• Screen Studio version

• macOS version

• Mac specifications

• Connected camera details

• Microphone information

Note: This only includes device names and models - no content or personal data is accessed.

Sending Diagnostic Info

1. Open Screen Studio

2. In the menu bar, navigate to Screen Studio → Settings

3. Switch to the Advanced tab

4. Scroll to the bottom of the window

5. Click the Share diagnostics info button

If you're logged in, your account will be automatically associated with the report. Otherwise, you'll need to provide your email address for identification.

Important Follow-up Steps

Before sending diagnostic info, ensure you:

1. Email our support team at team@screen.studio

2. Include a detailed description of the issue you're experiencing

Without a description of the problem, diagnostic data alone may not be sufficient for our team to assist you effectively.