If you're experiencing problems with opening or accessing presets in Screen Studio, it's likely due to missing permissions to the Documents folder. This guide will help you resolve these permission issues on macOS.

Step-by-Step Resolution

1. Open System Settings

Click on the Apple menu (Apple logo) in the top-left corner
Select System Settings

2. Navigate to Privacy & Security Settings

In the sidebar, scroll down to Privacy & Security
Click on Files and Folders

3. Locate Screen Studio Permissions

Scroll through the list of applications until you find Screen Studio
If you don't see Screen Studio listed, try launching the app first and attempting to access presets again

4. Configure Permissions

Find the Documents Folder entry under Screen Studio
Enable the toggle switch next to Documents Folder

5. Verify Access

Return to Screen Studio
Try accessing presets again
You should now be able to open and save presets normally

Troubleshooting

If preset access issues persist please contact our support team at team@screen.studio

Diagnostic info

Capturing notifications